Viewing Proxy Set Status

You can view the status of Proxy Sets that are used in your call routing topology. Proxy Sets that are not associated with any routing rule are not displayed. To configure Proxy Sets, see Configuring Proxy Sets.

To view the status of Proxy Sets:
Open the Proxy Sets Status page (Monitor menu > Monitor tab > VoIP Status folder > Proxy Sets Status).

Proxy Sets Status Table Description

Parameter

Description

Proxy Set ID

Displays the Proxy Set ID.

Name

Displays the Proxy Set name.

Mode

Displays the Proxy Sets' operational mode:

"Parking" or "Homing": Redundancy mode, as configured by the Proxy Set parameter 'Redundancy Mode'.
"Load Balancing: Proxy load balancing mode, as configured by the Proxy Set parameter 'Redundancy Mode'.

Keep Alive

Displays whether the Proxy Keep-Alive feature is enabled ("Enabled") or disabled ("Disabled"), as configured by the Proxy Set parameter 'Proxy Keep-Alive'.

Address

Displays the IP address of the proxy server. This can be the IP address as configured in dotted-decimal notation for the Proxy Set, or the resolved IP address of a DNS query if an FQDN is configured for the Proxy Set.

IP addresses resolved from FQDNs are displayed as "<FQDN name>(<resolved IP address>)", for example, "abc.com(10.8.6.80)".
The IP address that is currently used for routing is indicated with an asterisk, for example, "10.8.6.89(*)".
If the FQDN failed to be resolved, only the FQDN name is displayed (e.g., "abc.com").

Priority

Displays the priority of IP addresses resolved from FQDNs.

Note: The field is applicable only to Proxy Sets configured with FQDNs.

Weight

Displays the weight of IP addresses resolved from FQDNs.

Note: The field is applicable only to Proxy Sets configured with FQDNs.

Success Count

Displays the total number of successful keep-alive messages (by SIP OPTIONS) sent by the device to the proxy.

Failure Count

Displays the total number of failed keep-alive messages (by SIP OPTIONS) sent by the device to the proxy.

Status

Displays the status of the Proxy Set and its' proxy servers.

"ONLINE":
Proxy Set ID row: At least one proxy is online as determined by the device's keep-alive feature. The status is also "ONLINE" for IP addresses resolved from DNS queries even if keep-alive is disabled.
Proxy server rows (if multiple addresses): The proxy server is online as determined by the device's keep-alive feature.
"OFFLINE": The proxy is offline as determined by the device's keep-alive feature and the Proxy Set is configured for Homing ('Redundancy Mode' parameter) or enabled for load balancing ('Proxy Load Balancing Method' parameter):
Homing: The proxy is the main proxy, but the keep-alive has failed.
Load balancing: The keep-alive for the proxy has failed.
"NOT RESOLVED": Proxy address is configured as an FQDN, but the DNS resolution has failed.
Empty field: Keep-alive for the proxy is disabled or the device has yet to send a keep-alive to the proxy.